Return to Help Index
My Account
How do I create an account?
  1) Click the "My Account / Order Status" link at the top of our site.
2) Enter your email address.
3) Select "I am a new customer".

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How do I edit my account information?
  Click the "My Account / Order Status" link at the top of our site to edit your account information.
How much is my shipping?
  Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
I forgot my password.
  Click the "My Account / Order Status" link at the top of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
How do I return my product?
  I'm sorry that you are unhappy with your order. Please email Customer Service at cs@designpandemonium.com as soon as possible.
We will work with you on a quick resolution.
I received the wrong product.
  If you feel that you have received the wrong product, please contact customer service at cs@designpandemonium.com within 72 hours of receiving the product.
What is your return policy?
  If you are dissatisfied with your custom items, please email Customer Service at cs@designpandemonium.com within 72 hours of receiving your order.
We will work with you on a quick resolution.
When will my order ship?
  Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.